PR
Paul R
1 reviews | Active since Jan 2012
12 Jun 2019, 12:43
Apathetic Incompetence
I have waited two weeks waiting for someone to tell me how long it will take to issue a refund on my cancelled contract (which was cancelled 5 months late!).
I have now just spent an hour on the line with customer service, first with a normal agent (who gave me the incorrect information), then cancellations, then accounts...and still no one can tell me.
How is it possible that MTN's systems are so complex that no one knows what's happening?
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MTN South Africa's replyOfficial
13 Jun 2019, 10:41Good day Paul,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note as per our telephone conversation, we are working on having this matter resolved for you. We will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note as per our telephone conversation, we are working on having this matter resolved for you. We will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply13 Jun 2019, 10:41
Official
Good day Paul,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note as per our telephone conversation, we are working on having this matter resolved for you. We will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note as per our telephone conversation, we are working on having this matter resolved for you. We will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,