Apalling customer service at MTN - HVRC

Bought a Sony Z3 phone in August. In october it overheated and was bent. Bend clear that is it due to internal / battery issues.<br> Booked phone in for inspection to HVRC - phone deemed beyond economic repair. Warranty voided. <br> Inspection report only shows the bend. No inspection report on the overheating which is the reson the phone was bent.<br> Supervisor (Kushal Singh) did not believe our story and told us to cancel contract if we want to. When threatening going to the NCC - supervisor said we can go there if we want to.<br> Paid R330 for booking the phone in - though it is obvious that no inspection was done.<br> Came back to the Simmonds street store and they agreed that the service was bad. They further requested the overheating report which they were not given.<br> When enquiring about ETF - Retention agent requested that I tell my story again. Thereafter came back with the ETF of R9 770.63<br> That was more time wasted and still no assistance.<br> <br> So, the customer keeps paying even for internal damage.<br> They do not care about customer experience<br> <br> I am disgusted more at the fact they they did not bother about investigating the cause for the overheating.<br> <br> Regards,<br> Lindoh