MN
Minilla N
1 reviews | Active since Oct 2015
21 Oct 2015, 10:34
Apalling customer service
I have been liaising with MTN customer services since April 2015. I took out a contract in October 2014 on a Apple IPhone 5C. The bills were in order from October to March 2015 however since April 2015 I have been receiving exorbitant bills over R1300.00. Upon querying this MTN advises that 'Wholesale Data Bundles' were purchased. In July 2015 I requested that they cap the phone
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MTN South Africa's replyOfficial
28 Oct 2015, 11:00Hello Min27,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the Subscriber Usage Limit service is active on your account. The additional charges that you incurred for Wholesale Data Bundles is for the bundles that you purchased using the USSD code, *141*2# OK which cannot be capped.
Kindly be advised that the matter regarding the early termination fees has been escalated to the Retentions management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the Subscriber Usage Limit service is active on your account. The additional charges that you incurred for Wholesale Data Bundles is for the bundles that you purchased using the USSD code, *141*2# OK which cannot be capped.
Kindly be advised that the matter regarding the early termination fees has been escalated to the Retentions management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply28 Oct 2015, 11:00
Official
Hello Min27,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the Subscriber Usage Limit service is active on your account. The additional charges that you incurred for Wholesale Data Bundles is for the bundles that you purchased using the USSD code, *141*2# OK which cannot be capped.
Kindly be advised that the matter regarding the early termination fees has been escalated to the Retentions management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the Subscriber Usage Limit service is active on your account. The additional charges that you incurred for Wholesale Data Bundles is for the bundles that you purchased using the USSD code, *141*2# OK which cannot be capped.
Kindly be advised that the matter regarding the early termination fees has been escalated to the Retentions management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,