NL
Neville L

1 reviews | Active since Dec 2016

25 Jul 2017, 20:14

Anytime 100 Means Anytime 40

<p>I have a contract with MTN – the MTN anytime 100 which I was told gives me R100.00 worth of calls or +/- 43 Minutes. </p> <p>On the 20th of July I took a balance on my account and had R182.02 and the next day I had only R220.00. As my contract runs from the 21st of the month I would have assumed that I would have had at least R282.02</p> <p>Nobody can assist - the call centre is useless. There must be thousands of Cusomers on this package and are we all behing "**********" or is there something I am missing????</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jul 2017, 20:59
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Please be advised that an urgent query no REQ:*** have been logged with our system administrators to investigate and resolve the problem accordingly we still awaiting for feedback.

regards

mike

Complaints Management Team
Reference Number: ***6