1 reviews | Active since Jul 2015
Anyone there??
MTN have deducted over 3 times the normal amount from my bank account this month, and when I try to call MTN contact centre numbers since early yesterday it either says number doesn't exist (off their website) or just rings for 40 minutes and I get cut off! I want to see a statement and cannot get hold of anyone to talk to! I just renewed my contract on Saturday and really wish I had not as I now want to go to another service provider!<br> I called MTN cresta this morning as they are the only ones who answer their phone and they promised to get back to me and I still haven't heard anything. MTN is quick to take your money but its impossible to get hold of them if you have queries! So incredibly disappointed with this company, never been unable to contact a company for over 48 hours!!
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that both your contracts are on the MTN Choice 100 package. As per our systems the 08379**224 does not have a usage limit, which is why you have been incurring additional data charges.
Kindly dial *141*5# and then select option 1 from the number in question to activate the usage limit service. This will ensure that your line does not incur any additional costs.
Kind regards
Letumile
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that both your contracts are on the MTN Choice 100 package. As per our systems the 08379**224 does not have a usage limit, which is why you have been incurring additional data charges.
Kindly dial *141*5# and then select option 1 from the number in question to activate the usage limit service. This will ensure that your line does not incur any additional costs.
Kind regards
Letumile
REQ:***
Best regards,