MB
Morne Booij-Liewes

1 reviews | Active since Apr 2015

23 Apr 2015, 09:58

Anyone alive at 808?

I have had the misfortune of having to use MTN's 808 service number today. I had to sit listening to their irritating tune and worthless platitudes of how important my call is for 19 minutes before it was answered. The call was also cut off the first time I dialled. Not the first time this happens either...<br> <br> I have also been threatened by SMS for weeks about a new LTE Sim card to be delivered to me but it remains just that, an idle threat!<br> <br> Not good enough MTN. Your service is getting worse by the day. I think its back to Vodacom for me!

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 May 2015, 13:43
Official
Hello Mornebl,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
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