KC
Kobus C
1 reviews | Active since Mar 2009
28 Sept 2015, 08:35
Anybody with braincells at MTN?
Still no further response on my complaint dated 14 September than the standard copy/paste text!!<br> Got the monthly email link AGAIN last week - Still don't know how much I should pay them this month!<br> What a bunch of *****s at that MTN!!<br> <br> Utterly Disgusted: Still no reply/contact from the relevant supervisory team that my request was escalated to on Monday 14th, as per your original feedback!! Does say a lot about your company! Again, waiting in anticipation for my contract period to expire to rid myself of MTN!!!!
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MTN South Africa's replyOfficial
28 Sept 2015, 09:24Hello coe22920,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Thank you for your time.
We have sent the request to our billing department to improve the service regarding the link that clients need to use to retrieve the statements not working, we have requested from the billing department to re-instate the PDF format again to make this easy for our clients.
The account balance is now R415.50, this is due to short payment of R25.00 and the itemized billing service that is an extra charge and service on the account.
The account will be credited for the itemized billing not received May until September 2015(R107.50). Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Thank you for your time.
We have sent the request to our billing department to improve the service regarding the link that clients need to use to retrieve the statements not working, we have requested from the billing department to re-instate the PDF format again to make this easy for our clients.
The account balance is now R415.50, this is due to short payment of R25.00 and the itemized billing service that is an extra charge and service on the account.
The account will be credited for the itemized billing not received May until September 2015(R107.50). Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply28 Sept 2015, 09:24
Official
Hello coe22920,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Thank you for your time.
We have sent the request to our billing department to improve the service regarding the link that clients need to use to retrieve the statements not working, we have requested from the billing department to re-instate the PDF format again to make this easy for our clients.
The account balance is now R415.50, this is due to short payment of R25.00 and the itemized billing service that is an extra charge and service on the account.
The account will be credited for the itemized billing not received May until September 2015(R107.50). Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Thank you for your time.
We have sent the request to our billing department to improve the service regarding the link that clients need to use to retrieve the statements not working, we have requested from the billing department to re-instate the PDF format again to make this easy for our clients.
The account balance is now R415.50, this is due to short payment of R25.00 and the itemized billing service that is an extra charge and service on the account.
The account will be credited for the itemized billing not received May until September 2015(R107.50). Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***