1 reviews | Active since Jun 2019
Answers are invailed
After talking to 5 customer service personnel! My ticket has still not been answered from the 4th of June 2019! Has since phoned twice and just keep getting the same answer they are looking at it and today when i phone the system is offline. As I received my monthly packet on the 12 of June it uses my Any time minutes again, when i phone a MTN number and not the MTN to MTN minutes as it is suppose to! And the last I heard it will use the one that expire first. So in situation its then suppose to use my MTN to MTN minutes first that will expire. Wish i can get answer that are valued. Because it has never used my anytime minutes when i called MTN numbers!!!! Is there a new rule that we as your customer don’t know about!!!! Need to get answers!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will do a follow up with your query as I see on the system that you did speak to one of our analysts. There was an escalation done to investigate your query. I will contact you and advise on feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will do a follow up with your query as I see on the system that you did speak to one of our analysts. There was an escalation done to investigate your query. I will contact you and advise on feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team