Answer your phone, no sim card, TOTAL WASTE OF TIM

Why when you ask Meyerton MTN to contact MTN head office re poor service they call head office and the lady says sghe is from head office, says she will resolve the no card saga. When she calls back she is calling from a 016 number, still says she is from head office . So I call back, she is from another MTN store in Three Rivers, are we MTN customers treated as fools in such a disrespectful way? Still sitting minus a Sim card for my new Note 5, they say one to two weeks wait, is this not the flagship phone you punting people to buy, but cant supply a simple sim card. Is it accepted practice that sores pretend to be MTN head office.