KS
Kendibone S
1 reviews | Active since Dec 2012
03 Jul 2015, 15:23
ANSWER YOUR CALLS
Upon calling MTN a few month, I was informed that I could only cancel it from 1 July 2015 onward. <br> I was called by a call center agent and confirmed that I did NOT wish to renew the contract.<br> I have been trying to call 808 to find out if it was cancelled with no success, your calls are simply not answered, I was on hold for 29 minutes.<br> <br> Please confirm if it has been cancelled!
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MTN South Africa's replyOfficial
22 Jul 2015, 09:54Hello _unhappy,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the contract has already been migrated to PAYG.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the contract has already been migrated to PAYG.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply22 Jul 2015, 09:54
Official
Hello _unhappy,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the contract has already been migrated to PAYG.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the contract has already been migrated to PAYG.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,