RG
Richard G

1 reviews | Active since May 2013

05 Feb 2015, 07:45

ANSWER THE ****ING PHONE!!!!

My account has been locked and handed over to mtns legal department and at no point were I contacted about this or informed of it. When I went to make payment in an mtn store I was informed of this development. After 6 attempts from the clerk in store and 37 attempts on my side to contact 808 I am yet to speak with any one. The one time someone answered they put phone down without me able to even say hello.<br> I have been a client of this *****ic service provider for 9years and it just gets worse and worse. There is no attempt made on these ****s side to resolve this issue other than a ****ing email stating I owe money and no where on this email does it show the 1600 rand I have paid to catch up the arrears as pointed out by the store manager. When this contract gets settled I will not use mtn for anything other than wiping **** of my shoes with their adverts. You have through sheer incompetence lost a client. And before you ****e ask I HAVE EMAILED PROOF PAYMENT THROUGH TO YOU ON MONDAY ALREADY!!! But its to much fun to **** around the whole day!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Feb 2015, 11:59
Official
Hello RichardHG,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the legal management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***