SK
Sharon K
1 reviews | Active since Jul 2014
11 May 2015, 09:55
Answer the damned phone!
I have been trying since Friday to get hold of MTN to answer one little question I have and what do I get? NO ANSWER from the call centre! Extremely bad service MTN, especially considering that I have been with you since the day you started and have never changed to another service provider. Is that the reason you think you can treat your loyal customers the way you do?
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 11:49Hello btjop123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply18 May 2015, 11:49
Official
Hello btjop123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***