Another week, still no phone?

Hi MTN.<br> <br> its been another week and i've still not received my phone back or the replacement phone.<br> <br> got this mail (Good Day, I hereby acknowledge receipt of your email, Kindly note that the unit is waiting for replacement stock as it need to be exchanged please)<br> <br> then this one (Please be advised a request for priority on the unit has been escalated reference *** please do check with us in 48 hours).<br> <br> Can someone please check and get back to me regarding my phone.<br> <br> Thanks