Another week, just more disappointment.

Good Day,<br> <br> I am writing a follow up complaint, my reference number of your response is REQ:*** <br> <br> I appreciated your response more than a week ago, as well as an actual call from MTN exactly a week ago. You explained after difficulties from your side and confusion regarding Nashua Mobile, that the claim is now lying in the seemingly equal incapable hands of Mutual and Federal. <br> <br> The bottom line is that as a very high and loyal paying customer, it has now been 6 weeks since my initial claim was submitted and still, I have received now solid feedback or a logical explanation for this ridiculous situation. Not only that, but I am foolishly still paying my insurance premium, for what I am sincerely not sure.<br> <br> I don't care where the problem lies or with whom the delay is, please appreciate that this is not my job, nor my problem - that's what we clients pay you for, at best attempting to do your jobs.<br> <br> I am at a loss for words and indescribably fed up with this situation. Get back to me, I honestly don't really care about the claim anymore, I (and everyone I can and will advise), will be taking our business elsewhere, really soon.