1 reviews | Active since May 2016
Another victim of *****
<p>An new account was open in my name with all the details that MTN has on file for me ( not opened by myself). I used there website to log the ***** many times (about 6 times) and ask that they call me. Nobody called me back and I am blacklisted for an account I have not app**** for at any point in time. What should I do?</p>
Good Day pholynx,
Thank you for your post.
We are terribly sorry for lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the MTN contract and a certified ID copy, in order for our ***** department to investigate and resolve the matter. You may forward the documents to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day pholynx,
Thank you for your post.
We are terribly sorry for lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the MTN contract and a certified ID copy, in order for our ***** department to investigate and resolve the matter. You may forward the documents to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***