JT
John T
1 reviews | Active since Mar 2009
29 Dec 2015, 02:04
Another useless solution from MTN
In reply to my previous complaint, I was asked to send the word STOP to 30246 as an sms to discontinue their promotion services. But having done that, I was again sent a message that I've received 200 rand airtime and 100 mb data when I used a fixed amount of my airtime on the 26th December. <br> This just goes to show MTN are not ever going to get this right. Ever. I'm now officially happy to explore my options with other service providers as well as strongly encourage my friends and family to do the same.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Dec 2015, 09:39Hello johndev1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that we have sent a request to our marketing department to opt you out of any of our marketing related smses. To opt out of the wow bonus you registered for dial *130*400*1# OK
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that we have sent a request to our marketing department to opt you out of any of our marketing related smses. To opt out of the wow bonus you registered for dial *130*400*1# OK
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply30 Dec 2015, 09:39
Official
Hello johndev1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that we have sent a request to our marketing department to opt you out of any of our marketing related smses. To opt out of the wow bonus you registered for dial *130*400*1# OK
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that we have sent a request to our marketing department to opt you out of any of our marketing related smses. To opt out of the wow bonus you registered for dial *130*400*1# OK
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,