NF
Nikita F
1 reviews | Active since Sept 2013
29 Sept 2015, 14:40
Another ticket created but no solution
More than a week has passed and my top up package still hasnt been updated.I called the call centre a few times and still no solution.If I were to pay my account a day late I would be blacklisted, but its ok for my account not to top up? I logged 5 tickets and still no solution, I called again and the phone gets put down when I ask to speak with a manager. I am disgusted with the service I have gotten from MTN. I do not need another ticket created, I need my accounted sorted out!!!!
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MTN South Africa's replyOfficial
30 Sept 2015, 18:02Hello Kitsy,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with this matter to investigate and resolve your problem accordingly. We will revert with feedback.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with this matter to investigate and resolve your problem accordingly. We will revert with feedback.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
MTN South Africa's reply30 Sept 2015, 18:02
Official
Hello Kitsy,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with this matter to investigate and resolve your problem accordingly. We will revert with feedback.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with this matter to investigate and resolve your problem accordingly. We will revert with feedback.
Kind Regards
Siphumezo
Ref#: ***
Best regards,