MB
Miem B

1 reviews | Active since Oct 2017

14 Oct 2017, 05:44

Another store out of stock

So previously Mtn Wonderpark was not one of my favorite places due to bad service, and being out of stock. My husband decided to take the Long drive to Kolonnade Centre and visit that Mtn. Got there no stock either on the LG G6 so again he tried another store, this time Wonderboom Junction. Here a gentleman by the name Freddy promises to order it and it would have arrived yesterday. So yesterday I take the drive to meet Freddy and find out what's what now. Only to hear that Freddy is not available and nothing was ordered. I was not a happy lady right then. So again I call my husband and give the feedback. So he got in his car and drove to Brooklyn mall. There a friend assistant helps him at long last, they have the phone, but the system does not want to release it.... So what does that mean.. He has to go there again today. Total km drove to get the upgraded phone 302km. This is unacceptable MTN get your act together.

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Oct 2017, 15:36
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to Brooklyn Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka
Complaints Management Team