Another stellar moment from MTN
<p>So after my last debacle where I was lectured by the call centre agent 'why should MTN pay for my excessive usage' - 10GB is hardly excessive in this day and age and particularly when the product was sold as SKY - completely unlimited on everything - which I triple checked, what they failed to mention was the debilitating speed that your line is slowed to once you reach 10GB.</p> <p>Today I called - out of desperation, having resigned myself to the fact that I could buy a top up bundle to see me through, because I'm not entirely sure how I'm supposed to work without connectivity. Only to be told that I cannot load a bundle on this package - have you ever. This is the dark ages, catch a wake up MTN. I'm really tired of being told all the reasons why you cannot assist. And the rudeness of the call centre people is something to behold - this is not how you treat someone who has been loyal to you for over 15 years.</p>
Dear Amanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. We assure you that it is not our intention to displease you.
As you have mentioned, you have already been informed of our fair usage policy regarding the data usage on the Sky Package. I would like to offer you our sincere apologies for the lack of service that you have unfortunately experienced. We value your many years as a loyal MTN customer and we would greatly regret to lose you as such.
If you can furnish us with the name of the consultant that your dealt with at the time, we will be sure to take the matter of bad service up with said agent.
Thank you once again for your post as it will assist us in trying to alleviate such problems going forward.
Thank you
Kind regards
MTNSA
Best regards,
Dear Amanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. We assure you that it is not our intention to displease you.
As you have mentioned, you have already been informed of our fair usage policy regarding the data usage on the Sky Package. I would like to offer you our sincere apologies for the lack of service that you have unfortunately experienced. We value your many years as a loyal MTN customer and we would greatly regret to lose you as such.
If you can furnish us with the name of the consultant that your dealt with at the time, we will be sure to take the matter of bad service up with said agent.
Thank you once again for your post as it will assist us in trying to alleviate such problems going forward.
Thank you
Kind regards
MTNSA
Best regards,