Another ***** up at MTN

I went to MTN on the 11th of March 2016, launch day of the Samsung Galaxy S7 and S7 Edge. I booked the phone 3 weeks in advance to ensure I get stock and that I get registered for the VR Gear Headset. On launch day I went to collect my phone and I was told that MTN would register me for the headset. Now, it's 3 weeks later and all of a sudden I'm told that I was supposed to complete the process on my phone. I sat in the store, asked the person what the process is regarding the VR and she said that MTN would send my info to Samsung as I qualified for the headset. <br> <br> When I phoned them last week to ask what's happening the person I spoke to said \Yes well, it's you word against ours\". And when I phoned again now, the only answer I got \"I assumed you knew\" and \"There is nothing we can do now\".<br> <br> I ordered the phone, I qualified for the headset and now because this person failed to tell me the process is done on my phone via Samsung Rewards, I can't get my headset.<br> <br> Please tell me what you plan to do about this as I've been *****ed over a few times now with so called extras I'm supposed to get with a contract. I've always just let it go but I've reached my limit now."