1 reviews | Active since Apr 2013
Another rude consultant
On 7 Dec at 11:11am, I called the mtn contract cal centre with my prepaid number, I wanted assistance with my contract number. The automated voice system told me to enter number i wanted assistance with and I did and pressed the hash key.
When the consultant Thuli Makhathini answered i said to her please assist me with "this number" thinking that she knows the number as i confirmed it already. She noticed that the number i called with was not contract and she spoke to me like an idiot saying "HOW COULD YOU SAY I SHOULD HELP WITH THIS NUMBER IF IT IS NOT ON CONTRACT?"
I felt like an idiot the way she spoke to me and i sensed some attitude as well. Please pull out the recording and cut down on the attitude of your consultants and i would like feedback as to what happens.
Lately I've been dealing with mtn call centre agents and 95% of them are not professional and they sound rude.
Any MTN contractors out there, DO NOT ACFEPT HELP FROM THULI MAKHATHINI.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the 808 call center supervisors to pull the recording and listen to the recording between yourself and the agent. If they pick up that the agent was disrespectful against you the agent will be called in for coaching.
Please contact the prepaid department for assistance with your prepaid number, 173 is a free service from any prepaid sim card.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the 808 call center supervisors to pull the recording and listen to the recording between yourself and the agent. If they pick up that the agent was disrespectful against you the agent will be called in for coaching.
Please contact the prepaid department for assistance with your prepaid number, 173 is a free service from any prepaid sim card.
Kind Regards,
Alice van der Merwe
Best regards,