ST
Sandy T
1 reviews | Active since Nov 2017
30 Nov 2018, 07:55
Another horrible experience with MTN
Another horrible experience with MTN seriously thinking of leaving this network. My experience with them has been nothing was the worst in everything. I keep losing airtime. Yesterday recharged with R60 and it was taken off and left me with lousy R4.27. Instead of taking off data it took off my airtime. Last week again my airtime was taken from MTN and I sent screen shots and proof to consultant but he didn't bother responding just goes to show how *********** these consultants are. I am so upset and need to change to another network as soon as possible.
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MTN South Africa's replyOfficial
04 Dec 2018, 10:15Good day Sandy,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your airtime was used on the internet, you had more than one internet session open and you were charged from your airtime and data bundle at the same time.
Please also ensure that you restrict your background applications and the number of applications running on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your airtime was used on the internet, you had more than one internet session open and you were charged from your airtime and data bundle at the same time.
Please also ensure that you restrict your background applications and the number of applications running on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply04 Dec 2018, 10:15
Official
Good day Sandy,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your airtime was used on the internet, you had more than one internet session open and you were charged from your airtime and data bundle at the same time.
Please also ensure that you restrict your background applications and the number of applications running on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your airtime was used on the internet, you had more than one internet session open and you were charged from your airtime and data bundle at the same time.
Please also ensure that you restrict your background applications and the number of applications running on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,