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Melanie D

1 reviews | Active since Feb 2015

18 May 2018, 07:30

ANOTHER GOLDEN MOMENT FOR MTN

A MONTH AND A BIT MORE, UPGRADED MY PHONE TELEPHONICALLY, NO PHONE HAS BEEN SENT, BUT OF COURSE I HAVE BEEN CHARGED THE NEW CONTRACT PRICE.

I HAVE TRIED TO FOLLOW UP, BUT NOTHING WAS DONE BY MTN

0
Replies (3)
MTN South Africa
MTN South Africa's reply21 May 2018, 23:02
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Please assist in sending a notification to the below mail address for an urgent response on delivery and upgrade done.

Mail: ***

Thank you,

Warm regards,

MTN Complaints Management Team

MD
Melanie D's update28 May 2018, 07:44
Reviewer Update
I HAVE SENT A MAIL TO THIS E-MAIL ADDRESS, AND STILL NOTHING FROM MTN DOES MTN STILL WANT TO KEEP THEIR CUSTOMERS, AS IT REALLY DOESN'T SEEM LIKE IT. INSTEAD OF PICKING UP A PHONE, WHICH DOESN'T COST THEM ANYTHING, THEY TELL US TO SEND A E-MAIL !!! WHAT A LOAD OF NONESENCE
MD
Melanie D's update01 Jun 2018, 10:27
Reviewer Update
1ST OF JUNE AND STILL NO JOY FROM MTN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO YOU WANT CLIENT YOUR SERVICE IS APPALLING !!!!!!! I AM ON HOLD NOW, WANTING TO SPEAK TO A CUSTOMER CARE MANAGER AND THEY ARE REFUSING TO PUT ME THROUGH !!!!!!!!