Another ********** subscription to airG

Why does MTN make it so hard for a customer to contact or speak to anyone? I have had many problems over the past year and have wasted many hours to get responses to many problems experienced. Their call center agents are poorly trained and very unprofessional. Not one of at least a dozen emails have ever been answered, Any form of customer service is appalling! They spam you constantly even after requesting to cease doing so and the final straw was discovering that there was an unauthorized subscription service taking money daily. I was told to follow certain directions to unsubscribe and was informed their were no subscriptions. When asked how i should recover my money i was hesitantly told to google airG and try to recover money from them. MTN wanted nothing more to do with this and really could not care much. However, perhaps they should go back and read the rules and regulations governing a registered financial service provider. I am sure this does not allow for 3rd party ***** without compensation by the service provider who then has to investigate the 3rd party. As a matter of principal I am lodging a small claim against MTN.