ANOTHER ********** ACCOUNT OPENED ON MY NAME

In 2017 a ********** MTN account was opened on my name, i only found out about it when i saw a debit order on my account

Yesterday again another ********** account was opened on my name, i only became aware of it when i received a debicheck request on my banking app to approve the debit order of R300. Today when i call MTN i was told there's an account on my name, but they refused to provide me with more details regarding that account which i find very suspicious. I spoke to SIBUSISIWE MZOBE who on numerous occasions refused to put me through to the manager when i requested to, she even drop the phone on me and told me that I'm blocking calls.

I want proof of when the account was opened, if it was done telephonically i need a copy of that recording and if it was done in store i need a footage of that as well as the supporting docs that were sent for this application.

I almost did not get approved for my home loan because of MTN and what frustrates me most is that i have never had any contract with MTN, i've never used MTN before not even an MTN sim card... Where do they get my details from.

I'm giving them a chance to resolve this mater before i hand it over to the ombudsman.