Another ***** victim. Does MTN give a F***??? Ans: Hell NO

<p>On 31 March 2016, MTN deducted a shocking amount of R10 039 from my back account. This amount escalated on a monthly basis since March 2016 until now (30 November 2016). I have been phoning their Contact Centre to find out what is going on in my profile/account. I was informed that there are a couple of lines (new cellphones purchased) added onto my profile. I indicted that I wasn’t aware of this ********** action, thereafter I was instructed to provide an affidavit and certified ID copy. I supp**** these documents in April 2016. After MTN carried out the investigation, I was informed that the ********** activity took place in one of their branches in Johannesburg (surprisingly I lived in Cape Town at that time).</p> <p>1) MTN, for the whole year, didn’t bother to reverse or write off the debt that was incurred due to *****.</p> <p>2) MTN didn’t do anything to maintain the account and provide me with the correct bill.</p> <p>3) MTN didn’t communicate at all and didn’t even supply me with monthly statements or phone calls.</p> <p>4) I followed up on this issue throughout the year and didn’t receive any response.</p> <p>Now, GUESS WHAT????</p> <p>MTN handed over my account to VVM debt collectors. Now I owe over R35 000….and most of all, my credit record will contain stains since MTN argues I am a “Slow Payer” and have contacted TransUnion Credit Bureau to put a default against my name…..WHAT THE HELL ARE THEY SMOKING?</p> <p>Peter, could you please assist. MTN must wake up and conduct introspection…Why is it so easily for people (incl. MTN staff) to commit ***** at/against MTN…..Something is not right with their processes, risk mitigation plan and measure.</p> <p>I also feel like MTN owes me money for all the effort, airtime used, depression I am going through, inconvenience and ruined reputation due to their inefficiencies.</p> <p>People must not take a risk and purchase any of MTN’s products….Not now, not ever….</p>