1 reviews | Active since Sept 2009
Another finger pointing exercise
<p>I have been trying since July 2016 to get details on monthly content charges that i am billed for, that i have no knowledge about, and clearly Mtn dont either but i get debited with a content charge!! i now have 4 logged in queries, 3 reference numbers and countless hours on the phone to no avail. i even went to the offices of MTN and tried to get more info, again right hand doess not know what left hand is doing, i am at my wits end, looks like CPA here we come, just no joy from Mtn, AGAIN!!</p> <p>i have never imagined a company to go downhill so fast on service delivery in the past 3 years!!!! </p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
You can cancel the service on your side by dialing *141*5# . This will help you navigate to the option to cancel the content charge.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
You can cancel the service on your side by dialing *141*5# . This will help you navigate to the option to cancel the content charge.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
Dear Ishie,
clearly this just shows exactly how your service delivery has become diabolical!! i have done all the *145 and *123's etc and still getting billed, if you took the time to look at my Acct profile you would have picked up all this!! and if you took the time to read my complaint, this has been going on since July 2016, having tried everything that Mtn has suggested
Dear Ishie,
clearly this just shows exactly how your service delivery has become diabolical!! i have done all the *145 and *123's etc and still getting billed, if you took the time to look at my Acct profile you would have picked up all this!! and if you took the time to read my complaint, this has been going on since July 2016, having tried everything that Mtn has suggested
I have subsequently, after a MOUNTAIN of frustration , been advised that the content charge is now cancelled.
i then requested to know who was charging me, only to be told that it was Mtn Loaded!!!!!! i have never agreed to or signed for a content charge from ANYONE, let alone Mtn Loaded!!!
this is absolute *******, and would like to know if anyone else out there has experienced the same?!!
internal ******* is what it is!!!
I have subsequently, after a MOUNTAIN of frustration , been advised that the content charge is now cancelled.
i then requested to know who was charging me, only to be told that it was Mtn Loaded!!!!!! i have never agreed to or signed for a content charge from ANYONE, let alone Mtn Loaded!!!
this is absolute *******, and would like to know if anyone else out there has experienced the same?!!
internal ******* is what it is!!!