Another fail from mtn
My wife phoned to give MTN her new credit card details on 20th April 2016 Yet still they didn't update it correctly and are threatening to cut her off Poor Form, yet again
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Replies (4)
MTN South Africa's replyOfficial
04 May 2016, 20:18Good evening Mr Lip****z,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've had a look at the account history. The credit card number is correct, the date was ammended however we are not able to view the CVV2 number as this is confidential/private information. We will need to make contact with you directly and obtain the CVV2 number on your wifes new credit card.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply04 May 2016, 20:18
Official
Good evening Mr Lip****z,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've had a look at the account history. The credit card number is correct, the date was ammended however we are not able to view the CVV2 number as this is confidential/private information. We will need to make contact with you directly and obtain the CVV2 number on your wifes new credit card.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
's updateReviewer Update
05 May 2016, 07:03Hi Tim,
Thanks
Please can you phone my wife directly to get the CVV as it is her card
's update05 May 2016, 07:03
Reviewer Update
Hi Tim,
Thanks
Please can you phone my wife directly to get the CVV as it is her card
's updateReviewer Update
09 May 2016, 07:26Tim another unacceptable performance from MTN. You clearly are not "Truly sorry"
We are still waiting for you to call. Get your act together
's update09 May 2016, 07:26
Reviewer Update
Tim another unacceptable performance from MTN. You clearly are not "Truly sorry"
We are still waiting for you to call. Get your act together
's updateReviewer Update
09 May 2016, 20:03still waiting
's update09 May 2016, 20:03
Reviewer Update
still waiting