PL
Philip L
1 reviews | Active since Jan 2013
16 Feb 2015, 06:01
Another fail
First it took a month to get get my upgrade(just the account I did not want a phone)<br> <br> Now I have been hit up for R970 in 'claw back' fees. When I was dealing with the call center I specifically asked if there were any fees which would be app**** and I was told there would not be any fees charged.<br> <br> I find MTN's process pathetic bordering on contemptuous. Initial reference number: ct***2 Go pull the audio.
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MTN South Africa's replyOfficial
25 Feb 2015, 11:31Hello papa-2-lima,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have credited your account for the Claw back fee for the 13-02-2015 invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have credited your account for the Claw back fee for the 13-02-2015 invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2015, 11:31
Official
Hello papa-2-lima,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have credited your account for the Claw back fee for the 13-02-2015 invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have credited your account for the Claw back fee for the 13-02-2015 invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,