Another disappointing MTN experience

MTN has never impressed me with good service and this is no exception.

In November or December I received a call from a consultant asking if I would like to migrate my package. After a long discussion, we confirmed all was in order and this would be activated. Happy days.

About two or three weeks later I receive another call from MTN asking if I want to migrate my package. I explain that I have already discussed this with a different consultant but am told that info was not updated, so she is very sorry and we need to discuss the whole thing again.

This time there are many different options, which the first consultant made no effort to tell me about.

Nonetheless, for a second time, the migration was discussed and confirmed.

At the end of December, my debit order went off and I received my monthly data and surprise surprise... Migration still hasnt been activated

Since then I have emailed MTN and received feedback which made it clear that the consultants don't make notes on one's profile, or update information. Nobody seems to be aware of the migration and they are asking me which option I chose.

I Don't have time to spend ages emailing back and forth, so I asked that MTN call me and nothing yet.

I also don't have time to be contacted by MTN with a 'Special offer,' only for them to lose the info. And then to be contacted again and have to go through the whole story again. Only to find out nothing has been activated and nobody seems to know what I'm talking about.

MTN, Please dont contact me with special offers, if its really just going to be a waste of time.