ANOTHER 54HOURS HAS PASSED AND STILL NO HELP:

I have been checking the complaints and I am glad I am not the only customer that is having issues with the Billing and Complaints Department. I have logged 3 complaints and got an email after two weeks that someone will be in contact with me. Bear in mind that my lines are suspended since last week and they still have the full bundles. But month end I am expected to pay a full service fee. I am being threatened with lawyers and all the legal stuff. An email was sent to me yesterday to rate the interaction I had with one of the consultants and I ask when did this person even take the time to call me instead an email was sent apologising for the inconvenience and they do nothing about it. I want my matter sorted and by MTN dragging their feet my patience is running out. I am not going to repeat my story over and over again. I feel that it is time I take this matter further. I want MTN to go back to the drawing and check my credit profile. I will not allow them to list me as a bad or slow payer because of negligence. I PAY MY ACCOUNT ON TIME and still have data that has been rolling over so when did i go out of bundle on my lines. We as consumers need answers. Stop overbilling