1 reviews | Active since May 2013
Another 10GB ******
<p>I upgraded on 4 July 2017 with TWO contracts. I logged a complaint 2 days ago about not receiving my 10GB. I did however receive on the one contract that I upgraded but not on the other one. Why should I now log another call just to remind them that they need to give on BOTH the upgraded contracts the 10GB. My previous Hello Peter ref: REQ: ********** and ********** 7. Could Hello Peter please assist me again with the other 10GB that I need from MTN.</p>
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day MTN
I'm still waiting for my 10GB, no response since 27 July 2017?? Not paying my account until I receive my DATA
Good day MTN
I'm still waiting for my 10GB, no response since 27 July 2017?? Not paying my account until I receive my DATA
Good day Vicky,
Please note that while looking into the matter we found that only one line was recently upgraded not both. hence only one provisioning was done. if this is not the case please send me the details of both upgrades done on ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Vicky,
Please note that while looking into the matter we found that only one line was recently upgraded not both. hence only one provisioning was done. if this is not the case please send me the details of both upgrades done on ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,