CD
Carol D

1 reviews | Active since Apr 2009

04 Mar 2016, 08:55

Annoying sms messages all day long

I want both of my numbers removed from your annoying sms system all I get all day long is stupid irritating marketing sms and sms saying my dad bundle is depleted even though I have not purchased data I have already called the call centre to have it deactivated over a week and a half ago and was promised it would stop after 24 hours and guess what it got worse now I get double the amount of annoying sms each day. my contract is up for renewal In September and this together with the fact that when I try to make call I get told I have insufficient air time when I have a balance of over R200 is making me believe I should move my business somewhere else.

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Mar 2016, 11:49
Official
Hello Caroldodd,

Thank you for taking time to raise your concerns with us.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that a request has been sent to our marketing department to remove your number from any of our marketing related sms's.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***