BM
Betty M

1 reviews | Active since Apr 2015

02 Apr 2015, 09:45

ANNOYING SERVICE

My contract ended in JANUARY, Ive been trying to cancel it, went to their stoe in Sandton and was told to call 808. Litterally was on hold for over an hour on one occasion and 30 minutes subsequently untill I spoke to some lady (Reference number:***. I was told someone will call me within two days and its been over a week now and no one has called. I called back and was on hold for super long only to be told ooh we are busy and someone is still going to call you back. I WANT THIS CONTRACT ENDED PLEASE. I am being billed R250 for your lousy data bundles that I can get for 30 rands. I dont want to see another debit order for this lousy service.

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2015, 16:27
Official
Hello bettykb,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Your line has been moved to prepaid.

Regards
Thabelo
REQ:***

Best regards,