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heinz H
1 reviews | Active since Feb 2014
05 Nov 2018, 18:17
Annoying CallerXchange pop-ups and sms`s
I continuously get an Annoying CallerXchange pop-up. If I cancel it it pops up again a minute later . What the hell?? This happens every minute and it wont stop. On top of that I get 3 or 4 daily sms`s from MTN that clog up my sms folder. Avoid MTN at all cost. There is a reason they lose subscribers.
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MTN South Africa's replyOfficial
06 Nov 2018, 11:13Good day Heinz,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request has been sent to marketing to have your number removed from our marketing communication. You may also cancel CallerXchange under MTNMenu and select turn off.
Please note that you also have a subscription on your line, kindly advise if you would like to cancel it or you can dial *136*5# on your number to cancel.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request has been sent to marketing to have your number removed from our marketing communication. You may also cancel CallerXchange under MTNMenu and select turn off.
Please note that you also have a subscription on your line, kindly advise if you would like to cancel it or you can dial *136*5# on your number to cancel.
Warm Regards,
Zanele Mazibuko
Complaints Management team
MTN South Africa's reply06 Nov 2018, 11:13
Official
Good day Heinz,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request has been sent to marketing to have your number removed from our marketing communication. You may also cancel CallerXchange under MTNMenu and select turn off.
Please note that you also have a subscription on your line, kindly advise if you would like to cancel it or you can dial *136*5# on your number to cancel.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request has been sent to marketing to have your number removed from our marketing communication. You may also cancel CallerXchange under MTNMenu and select turn off.
Please note that you also have a subscription on your line, kindly advise if you would like to cancel it or you can dial *136*5# on your number to cancel.
Warm Regards,
Zanele Mazibuko
Complaints Management team