EM
Elector M
1 reviews | Active since Aug 2013
19 Dec 2017, 13:33
Annoyed!!!More than a week to process an application???
A day later from my previous post - no response from MTN and their retail store. Took time out of my day yesterday to go in store - Cavendish to follow up as it’s been over a week to get feedback on my application. Once again I had to give my banking details and an empty promise that someone will call me by COB. Is this how you treat a loyal customer MTN??? You have basically wasted a week of my time waiting for feedback which I should have received within 48 hours from when the application was submitted. This is beyond acceptable and shocking as I have been a customer with you for years! Will definitely be moving to another service provider
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Elector M's updateReviewer Update
19 Dec 2017, 14:43Can some one explain at MTN explain this to me - my application has been declined because i I am on a Visitors Visa??? ITS A VALID ViSA WHICH ALLOWS ME TO WORK! Did your vetting department even bother to check the conditions on that VISA??? What even funnier is both existing upgrades were done with the same visa !! This is appalling to say the least. I called your upgrades department and they just tell me to take it up with the store I app**** at. What sort of ****** customer service is that???
EM
Elector M's update19 Dec 2017, 14:43
Reviewer Update
Can some one explain at MTN explain this to me - my application has been declined because i I am on a Visitors Visa??? ITS A VALID ViSA WHICH ALLOWS ME TO WORK! Did your vetting department even bother to check the conditions on that VISA??? What even funnier is both existing upgrades were done with the same visa !! This is appalling to say the least. I called your upgrades department and they just tell me to take it up with the store I app**** at. What sort of ****** customer service is that???