SA
Samantha A

1 reviews | Active since Feb 2010

18 May 2016, 09:41

Annoyed...MTN sort out this issue

<p>I cancelled my Contracts *** & ***), in August 2015. This is my 4th Hello Peter complaint. Finally some assistance from MTN but can this issue just be resolved so that I do not have to watse my time on a company that cannot get 1 simple request correct. After cancelling both Contracts, I have still been billed (21/09/2015 R748.50), (20/10/2015 R500.50), (20/11/2015 R500.50), (21/12/2015 R500.50), (20/01/2016 R1012.40), (20/02/2016 R500.50), (22/03/2016 R1012.40), (20/04/2016 R500.50) this is a Total of R5275.80. I have eventually received part of my money back R3025.77.... MTN you still owe me R2250.03. I want this refund immediately in my account or my next complaint will not be a Hello Peter but an Ombudsman complaint for my money, debit orders, stop orders, time wastage, internet logons for my complaints, my cell phone bill for my calls to you(As I do not have a MTN number) SORT MY REFUND IMMEDIATELY AND I WANT TO KNOW WHEN MY MONEY WILL BE CREDITED BACK TO ME</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 May 2016, 08:24
Official

Thank you for your post.

Kindly be advised that credit of R3025.77 cover invoices dating from October 2015 up to March 2016, however a credit for the month of September 2015 was not included. We have sent a request for the September invoice to be credited. Please note that for August invoice you are liable as the contract end term date was 1 September 2015. The turnaround time for the credit request is 7/14 working days.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

Best regards,