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claudia N
1 reviews | Active since Dec 2018
11 Dec 2018, 12:25
Annoyed MTN Customer
i had taken out a contract on Cyber Monday, 2019, via the MTN Call centre. i was offered a very lucrative deal, however since then, i have been requesting a copy of the contract to be emailed to me just for my verification purposes. i have made numerous calls to the MTN call centre, i have went in to the MTN store and i have emailed customer care. no agent has gotten back to me to date. my customer care reference number is ********** 8. upon taking out the contract, i was told to use my ID Number as reference. all i want is a copy of my contract.
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Replies (4)
MTN South Africa's replyOfficial
12 Dec 2018, 08:06Good day Claudia Naidoo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , please advise on a convenient time to call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , please advise on a convenient time to call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply12 Dec 2018, 08:06
Official
Good day Claudia Naidoo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , please advise on a convenient time to call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , please advise on a convenient time to call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
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claudia N's updateReviewer Update
12 Dec 2018, 08:30Thanks for your speedy response. I am available for the next half hour.
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claudia N's update12 Dec 2018, 08:30
Reviewer Update
Thanks for your speedy response. I am available for the next half hour.
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claudia N's updateReviewer Update
13 Dec 2018, 09:09Hello. I am still awaiting a response
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claudia N's update13 Dec 2018, 09:09
Reviewer Update
Hello. I am still awaiting a response
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claudia N's updateReviewer Update
15 Dec 2018, 13:31Hi, I am still awaiting a copy of my contract to be emailed to me. This wait is unacceptable. poor service Mtn Team!!!
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claudia N's update15 Dec 2018, 13:31
Reviewer Update
Hi, I am still awaiting a copy of my contract to be emailed to me. This wait is unacceptable. poor service Mtn Team!!!