1 reviews | Active since Apr 2018
Annoyed MTN customer
MTN
My phone has not been working for over a week now. I am actually finishing a second week with a phone that does not work. But yet MTN debits my account every month without fail. I am a new unsatisfied customer and I don’t know what I was thinking joining this ****py network.
I am a contract user and I don’t have a connection, no network, I cant load data, I don’t have internet and nothing works. I am not even receiving my monthly benefits which are due to me. But every month without fail MTN debits my account for a phone I cant even use.
I am so annoyed and have made countless calls to MTN who always promises to deliver and im still stuck with a phone I cant barely use. The call centre is useless
I would gladly love to terminate my contract with MTN because its not the BOZZA network it claims to be. If it weren’t for the crazy early termination fee you they are charging me. This is a work phone and it could cost me my job. I have lost so many clients because of this and im livid.
Annoyed Customer
LindiweM
Thank you for your post
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Please note that an urgent request with reference supp**** in the action notes on account to advise when the issue will be resolved to then advise that services have been restored.
Once accessed and feedback is received, a mail will be sent to provide an update.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Thank you for your post
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Please note that an urgent request with reference supp**** in the action notes on account to advise when the issue will be resolved to then advise that services have been restored.
Once accessed and feedback is received, a mail will be sent to provide an update.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team