ANNOYED MTN CUSTOMER

I am a very annoyed customer! It is impossible to get through to your insurance department.<br> I have a query on my account which I need to sort out but due to lack of service I have no joy in sorting out this problem.<br> I am a customer who pays her bill promptly every month. But obviously this month my payment will be late due to bad service and lack of communication from MTN.<br> I have tried several times last week to get through to your customer care department to enquire about my account. Firstly struggled to get, even from a land line, it says the number *** does not exist??! Eventually I speak to a consultant, who refers me to the insurance dept. Holding on and eventually just got cut off! Again I phoned a day after that and spoke to another consultant, Mahlubi on the 18th of Sept. Ref nr. *** who informs me I need to speak to someone in the insurance Dept. As I told him I was battling to get through to that dept and get cut off every time, he took the liberty to email them and asked them to call me back. Yes, guess what...NO CALL BACK.<br> <br>