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Nicole A
1 reviews | Active since Oct 2015
29 Jul 2018, 07:16
Annoyed MTN client
MTN's banking department seems to have difficulty clearing a physical payment I made. I used my contract number instead of my mobile number. So its stays open as a query for 2 weeks. I keep receiving smses advising of a double debit that'll take place this month. I keep calling and nobody can tell me when it will be resolved BUT I was told it takes 72 hours? Last I checked that was 3 days not 2 weeks.
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Replies (2)
MTN South Africa's replyOfficial
30 Jul 2018, 21:51Thank you for your post.
We sincere apologized for any inconvenience incurred.
The payment has been received and sent to our banking department to pick up the payment for allocation to the account. MTN bank account number *** has been used as your reference number, please note that your MTN account or cell number need to be used when payment is done.
Banking will allocate the payment to the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply30 Jul 2018, 21:51
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The payment has been received and sent to our banking department to pick up the payment for allocation to the account. MTN bank account number *** has been used as your reference number, please note that your MTN account or cell number need to be used when payment is done.
Banking will allocate the payment to the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
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Nicole A's updateReviewer Update
31 Jul 2018, 02:01I appreciate that the cell number was supposed to be used however I have heard the same story for the last 2 weeks. The double debit is going to go off my account because nobody has closed it yet. I called MTN again this evening and was told someone would call me in the morning. Let's see if this happens because correspondence is not MTN's strength.
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Nicole A's update31 Jul 2018, 02:01
Reviewer Update
I appreciate that the cell number was supposed to be used however I have heard the same story for the last 2 weeks. The double debit is going to go off my account because nobody has closed it yet. I called MTN again this evening and was told someone would call me in the morning. Let's see if this happens because correspondence is not MTN's strength.