KS
Kayla S
1 reviews | Active since Aug 2018
20 Aug 2018, 02:02
Annoyed customer
I bought a Huawei p20 lite on contract from mtn in Eastgate a couple months back. They have never managed to debit me on the correct date that was given to them and their excuse is that "oh the debit order bounced". But they debit me two or three days after they're supposed to. Then they send threatening messages about lawyers and legal action if I don't pay them. I then pay them and they cancel all my call services. They were supposed to renew my services by the 16th and they only renewed it today the 20th. This service is pathetic. Every damn month I'm having issues with them....
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Replies (2)
MTN South Africa's replyOfficial
20 Aug 2018, 13:45Good day Kayla Sukha
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Zenetta P Viljoen
Complaints department
Best regards,
MTN South Africa's reply20 Aug 2018, 13:45
Official
Good day Kayla Sukha
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Zenetta P Viljoen
Complaints department
Best regards,
MTN South Africa's replyOfficial
20 Aug 2018, 14:09Good day Kayla
I have checked and confirmed on the system, the debit order date is set for the 31st of every month or the last day of the month if that month ends on the 30th. Your number has been activated this morning and please accept our apologies for the inconvenience caused.
Regards
Zenetta P Viljoen
Complaints department
Best regards,
MTN South Africa's reply20 Aug 2018, 14:09
Official
Good day Kayla
I have checked and confirmed on the system, the debit order date is set for the 31st of every month or the last day of the month if that month ends on the 30th. Your number has been activated this morning and please accept our apologies for the inconvenience caused.
Regards
Zenetta P Viljoen
Complaints department
Best regards,