ANNOYED

On the 24th of May 2021, I called the cancelation department to cancel one of my expired contracts. I was assisted by Themba who advised me not to cancel but rather take up a 2g and R30 contract for R29 per month. I accepted the offer, I again confirmed with him what I was signing up for which is 2g and R30 airtime and he confirmed.

Few days passed and no data was loaded and no airtime. I called again to enquire and I was told my query will be logged. Every time I'm told queries are logged but no feedback is received. I don't know how many calls I made since May. Last week I received an sms stating I need to pay R256, which is inclusive of the new contract's data I never received. I AGAIN called mtn to advise that I will not pay for something I never received AGAIN I was told a query will be logged. My line got blocked because I didn't pay for the "new contract*. The last person I spoke with was Nthabiseng who also told me she will not be able to cancel the contract as I still owe, still owe????? Owe who for what????

I'm so irritated with this whole up and down. What I hate the most is, I'm the one who has been constantly calling from May, it's over a month now and this simple query is STILL not resolved.

I will really be upset if my line will be closed again because of your staff's incompetence.