tM
tsietsi M
1 reviews | Active since Nov 2014
05 May 2017, 22:52
annoyed
<p>On Thursday the 4th I woke up to find my number is not working and I rebooted my phone thinking that was the problem but it wasn't.</p> <p>The problem was that my sim card has been Dr registered by MTN without any notice or explanation.</p> <p>now I can only communicate via an E mail. Which is matiea@ live .com. And I can be reached on this number.</p> <p>Attached is a screen shot of the sim status.</p> <p>I need my number back as I've been using it for more than 5yrs now. I'm really not happy at all.</p> <p>T. MATIEA</p>
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MTN South Africa's replyOfficial
15 May 2017, 10:25Good morning Tsietsi,
Thank you for bringing this matter to our attention,.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention.
We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply15 May 2017, 10:25
Official
Good morning Tsietsi,
Thank you for bringing this matter to our attention,.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention.
We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,