BN
Brenda N
1 reviews | Active since Jun 2015
28 Feb 2019, 12:33
ANNOYED
MTN NEEDS TO CHANGE THE SIM SWOP PROCESS THE QUESTIONS THAT YOU ASKED ARE SO OUT OF LINE AND YOUR AGENTS ARE NOT CLEARED ENOUGH ON VERIFICATION, I CALLED TWICE AND I HAVE BEEN ADVISED I HAVE FAILED VERIFICATION I MEAN OUT OF THE 3 QUESTIONS CAN YOU NOT ASK SOMETHING ELSE OR MAYBE YOU NO LONGER DO SIM SWOP VIA CALL CENTRE REFERRING CLIENT TO SEND AN SMS IS ANOTHER WAIST OF TIME AS YOU KNOW VERY WELL IT WONT WORK I WANT TO BE ASSISTED TO DO SIM SWOP CAN SOMEONE PLEASE ASISTS MY EMAIL ADDRESS **********
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MTN South Africa's replyOfficial
01 Mar 2019, 08:49Good day Brenda,
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that I have sent you an e-mail for a faster resolution. Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that I have sent you an e-mail for a faster resolution. Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply01 Mar 2019, 08:49
Official
Good day Brenda,
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that I have sent you an e-mail for a faster resolution. Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that I have sent you an e-mail for a faster resolution. Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,