UD
UZandile D
1 reviews | Active since Jun 2018
09 Jun 2018, 22:52
Annoyed
Been trying to do a contract sim swap for the past 2 months. Been told at 3 different stores that their systems are down. Not only am I paying for services that I don't not use, I'm also losing business as most of my clients cannot get a hold of me. No wonder MTN is losing a lot of customers.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jun 2018, 19:54Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Georges mall
Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply10 Jun 2018, 19:54
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Georges mall
Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,