1 reviews | Active since Jul 2015
annoyed
i was using hisense indroid that i lost on satdae the 27th of june than on sunday i bought a new sim card registerd it yesterday to do a sim swap my old number is *** now im calling them to do a sim swap they asking 3 numbers i gave them. and my last recharge i gave it to them. my price plan? how can somebody remember all this things after using sim card for so long and how can i forget when i was pointed with the gun on my head, so now i must nt have my number back because of this stupid questions. if i gave you my 3 numbers the last phone model and the last day i used the sim and my last data bundles that should be enough. im very terrified with this service and will definately change the network. at vodacom they gave me my number back just like that with simple 3 questions now at mtn i must answer 10000 questions for my own sim card. seriously? please somebody give m,e my number back
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
According to our conversation your sim swap has been processed. I will investigate what you have advised me about the agents behaviour on the call.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
According to our conversation your sim swap has been processed. I will investigate what you have advised me about the agents behaviour on the call.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,