lN
linda N
1 reviews | Active since Jun 2015
28 Jun 2015, 18:16
annoyed
I can't get hold of mtn contract consultants, it's been 2 months.I've been overcharged on my contract and I need clarification. , not going to pay for something I have not used.totally irritated. !!!!!! And frustrated with mtn.contact me urgently please!!!!!!
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Replies (1)
MTN South Africa's replyOfficial
08 Jul 2015, 16:22Hello truth-about-it,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply08 Jul 2015, 16:22
Official
Hello truth-about-it,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,