ANGRY MTN CUSTOMER

On 5th October , i went into an MTN store to take out a contract , with that i wanted my original number to migrated from prepaid to serve as my contract number . I havent received any pro-rata data since that , well aware of the fact that should be included . My first installment amount is set for first month + pro-rata added on. I have been into a store twice now to log a ticket , and the very next day the ticket gets closed without an agent calling or any other kind of assistance . This situation has been ' escalated ' and with that my number has no been rica barred ! HOW AM I MEANT TO MAKE ANY USE OF MY PHONE ? Ive tried calling through to speak to an agent with a different number , and when entering my number the automated system tell me ' ive entered an invalid mumber ' My first installment goes now , 5th November and nothings changed . What the blady hell ! Its not very beneficial to have this out if im not being provided the service im going to be charged for . At this rate i refuse to be paying any pro-rata fees , as i neveer made any use of the data and extras i was meant to get.