Angry MOM/

Angry MOM

I have dealt with MTN for the past 12 years. in January my daughter wanted to bye her own phone and opened an account at MTN to have a credit record for reference in order to buy a house or a car. she took out 2 phone via a 2 year contract. within 7 days the phones was returned due to technical faults, (as we all know if a phone is faulty within 7 you need to return it to get a new phone) however the consultants told her that they first need to have a look and see if its a technical problem and will get back to her in 2 weeks, which they didn't. We went to the store 4 weeks later and was told that they still awaiting result. Due to that they still managed to debit her account for her monthly payments due. they never reimbursed her for taking her monthly premium and in April we cancelled the contract as no one ever came back to us nor gave or offer us new phones. they then said they cant and we insisted. finely in May the phones was cancelled and no debit was deducted. (which she was happy about) . To her amaze she received a sms on the 17th August 2018 for an attorney stating her account has been handed over to MBD attorneys. WTH. Why. no one called us and MTN said they cancelled.

so as far as I know, if you in arrears , you get calls from a collection department or compony.

We've spoken to manager who said they escalated the matter and we still waiting. so now she is black listed and cant even get a simple loan.

Mtn staff are *********** and reckless.